Privacy Policy

Last updated: 23 July 2026

Dot2Dot Printing (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information we collect and hold. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information, and how we handle it in accordance with the Australian Privacy Principles (APPs) in the Privacy Act 1988 (Cth).

By using our website or providing your information to us — for example when requesting a quote, contacting us, or uploading artwork — you agree to the handling of your information as described in this policy.

Who we are

Dot2Dot Printing is a digital and large-format printing business based at Shop 9, 301 Victoria Road, Marrickville NSW 2204. You can contact us on 02 9569 1113 or at info@dot2dotprinting.com.au.

What personal information we collect

We only collect personal information that is reasonably necessary to provide our products and services. This may include:

Contact details — your name, email address, phone number and business name.
Enquiry and order details — the products or services you are interested in, quantities, specifications and any message you send us.
Artwork and files — print-ready files, images, logos or documents you upload or send to us for quoting or printing.
Correspondence — records of your communications with us by phone, email or through our website.
Website usage information — collected automatically when you visit our site, such as your IP address, browser and device type, pages viewed and referring website (see “Cookies and analytics” below).

We do not intentionally collect sensitive information (such as health, racial or political information) and ask that you do not send it to us.

How we collect your information

We collect personal information directly from you when you complete a form on our website, request a quote, upload artwork, email or phone us, or place an order. We also collect some information automatically through cookies and analytics tools when you use our website.

Why we collect and use your information

We use your personal information to:

respond to your enquiries and prepare quotes;
produce, fulfil and deliver your printing orders;
communicate with you about your job, including proofs, timing and pricing;
process payments and keep business records;
improve our website, products and customer service;
send information you have requested and, where you have opted in, occasional updates or offers (you can unsubscribe at any time); and
meet our legal and regulatory obligations.

Cookies and analytics

Our website uses cookies and similar technologies to help it function and to understand how it is used. We use Google Analytics to collect anonymous, aggregated statistics about site usage, and the Meta (Facebook) Pixel to measure the performance of our advertising. These run by default when you visit the site. We keep advertising personalisation turned off.

You can opt out at any time by adjusting your browser settings to block or delete cookies, by enabling a “Do Not Track” or privacy setting in your browser, or by using tools such as Google’s Analytics Opt-out Browser Add-on. Disabling cookies may affect how parts of the website work.

How we disclose your information

We do not sell or rent your personal information. We may disclose it to:

Service providers who help us operate — for example website hosting, email delivery, IT support, and couriers or delivery partners who fulfil your order;
Professional advisers such as accountants, where reasonably required; and
Government, law enforcement or regulatory bodies where required or authorised by law.

We take reasonable steps to ensure third parties who handle your information are bound to protect it.

Overseas disclosure

Some of our service providers (for example website analytics and cloud hosting) may store or process data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled consistently with the Australian Privacy Principles.

How we handle uploaded artwork

Files you upload for quoting or printing are stored securely and are accessible only to authorised Dot2Dot Printing staff for the purpose of quoting and producing your job. Uploaded files are not publicly accessible. We may retain your artwork for a reasonable period so we can produce reprints, unless you ask us to delete it.

How we protect your information

We take reasonable steps to protect your personal information from misuse, loss, and unauthorised access, modification or disclosure. These include restricting access to authorised personnel, using secure (encrypted) connections for data submitted through our website, and storing files in access-controlled locations. No method of transmission or storage is completely secure, but we use appropriate safeguards to protect your information.

How long we keep your information

We keep personal information only for as long as it is needed for the purposes described in this policy, or as required by law (for example, tax and business records). When information is no longer required, we take reasonable steps to securely delete or de-identify it.

Accessing and correcting your information

You may request access to the personal information we hold about you, and ask us to correct it if it is inaccurate, out of date or incomplete. To do so, please contact us using the details below. We will respond within a reasonable time and may need to verify your identity first.

Complaints

If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the “last updated” date shown above.

Contact us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Dot2Dot Printing
Shop 9, 301 Victoria Road, Marrickville NSW 2204
Phone: 02 9569 1113
Email: info@dot2dotprinting.com.au